FAQs
Q: What products do you offer? A: We offer a wide range of athletic clothing including shirts, hoodies, sweatshirts, fragrances as well as dietary supplements such as protein powders, BCAAs and creatine.
Q: How can I contact customer service? A: You can reach our customer service team via email at tm200708@yahoo.com or by phone at 305-432-7552. Our team is available Monday through Friday from 9 AM to 5 PM.
Clothing FAQs
Q: What sizes do you offer? A: Our clothing is available in sizes ranging from S to XL. Please refer to our size chart on each product page for specific measurements.
Q: What is your return policy for clothing? A: We offer a 30-day return policy for unworn and unwashed clothing with original tags. Please visit our returns page for more details on how to initiate a return.
Q: How should I wash and care for my athletic clothing? A: We recommend washing your athletic clothing in cold water and tumble drying on low. Avoid using fabric softeners and bleach to maintain the quality of the fabric.
Supplements FAQs
Q: Are your supplements FDA approved? A: Our supplements are not FDA-approved, however they do follow Good Manufacturing Practices (GMP).
Q: What is your return policy for supplements? A: We do not offer returns on supplement items due to the risk of contamination or tampered goods.
Ordering and Shipping FAQs
Q: What payment methods do you accept? A: We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal.
Q: How long will it take to receive my order? A: Standard shipping typically takes 7-12 business days.
Q: Can I track my order? A: Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Account and Loyalty Program FAQs
Q: Do I need an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to potentially get discounts and promos others may not get.
Promotions and Discounts FAQs
Q: Do you offer any discounts for first-time customers? A: Yes, we offer a 10% discount for first-time customers who sign up for our newsletter. You’ll receive a discount code via email after signing up.
Q: Are there any ongoing promotions? A: We frequently run promotions and sales. Please check our website's homepage or sign up for our newsletter to stay updated on the latest offers.
Q: Can I use multiple discount codes on one order? A: Only one discount code can be applied per order. However, some promotions may automatically apply discounts at checkout.